Gratuities and surcharges

Set the gratuity percentages staff can add to an order, and named surcharges for the Payment screen.

A gratuity is a percentage added to an order, for example for a large party. A surcharge is an extra charge added on the Payment screen, as a percent or a dollar amount. You set the quick-pick choices for both in the back office (login.realpos.net) under Store Settings.

#Gratuity presets

1. Open Store Settings > Gratuities.
2. Type a percent in + Add percent (1 to 100) and click +.
3. To remove one, click its trash can.

Gratuity presets

The list starts with 15%, 18%, 20% and 25%. The presets show as buttons on the POS after the next sync.

#Adding a gratuity on the POS

On the order screen, tap Gratuity and pick a percentage. The order shows a Gratuity (x%) line. To take it off, tap Gratuity again and tap Remove.

#Named surcharges

1. Open Store Settings > Surcharges.
2. Click + Add Surcharge.
3. Enter a Surcharge Name.
4. Under Amount, click the % / $ button to switch between a percent (whole numbers) and a dollar amount (up to 2 decimal places), then type the value.
5. Optional: pick an Apply Tax. The surcharge is taxed at that rate on its own. Leave it blank for no tax.
6. Click Save.

Named surcharges

Click a surcharge in the list to edit it, or its trash can to delete it.

#Adding a surcharge on the POS

On the Payment screen, tap Surcharge. Your named surcharges show as buttons; tap one to apply it with its own tax setting. Staff can also type a custom percent or amount. A custom one asks Is this surcharge taxable? with Non-Taxable and Taxable.

#Good to know

• A surcharge applies to the whole order, not a single item.
• Suggested tip percentages that print on checks are set in your check template, under Recommended Gratuity. See Printers and kitchen screens.
• Taxes are set up under Store Settings > Taxes. See Set your tax rate.