Void an item or an order

Take items off a ticket after they've been sent, or void a whole order, with a reason.

Remove or void?

• An item you haven't sent yet: select it and tap Remove. No reason needed.
• An item that has been sent (or is on hold): use Void Item. Every void needs a reason, and it shows up on the manager's void report.

#Void an item

1. Tap the item(s) on the ticket to select them.
2. Tap Void Item.
3. Select a reason: tap the reason that fits.
4. If your job is allowed to void, the item comes off straight away.
5. If not, a box says An override is required to perform this function. A manager types their 4-digit PIN and the void goes through.

The voided item comes off the ticket and the totals update.

#Void a whole order

1. In the order, tap Void Order. It only shows once something on the order has been sent or held.
2. Pick a reason.
3. If you need an override, a manager enters their PIN.
4. The order is voided and you go back to the Table Layout (or the tab you came from).

"Payment exists": you can't void an order that has a payment on it. Tap OK to go to the payment screen, remove the payment there, then void the order. See Take a payment.

#Good to know

• Some reasons show (Track Inventory) after their name. That's how your manager set them up. Just pick the reason that fits.
• If the reason list says No void reasons are set up yet, a manager needs to add some. Managers can read Void reasons.
• Voided orders show on Orders > Closed Orders when Show Voids Only is switched on.