Card payments
Charge a card on the card reader, key in a card by hand, handle a partial approval, and use Pre Auth tabs.
Charge the whole check: Quick Card
- In the order, tap Quick Card under the ticket.
- Card Reader pops up: Have the guest insert, tap or swipe their card on the card reader. Hand the reader to the guest.
- Once the card is approved, the check closes and you go back to the Table Layout (or the tab you came from). The receipt prints if your restaurant prints card receipts.
The guest's tip gets added later, from your Employee Menu. See Tips.
Cancel on the Card Reader box stops the payment, but only until the card has been read.
Charge part of the check, or a typed amount
- Tap $ Pay $.
- Tap the card tender under Tender Type. Balance Due changes to the card amount.
- To charge less than the full balance, type the amount.
- Tap Enter, then have the guest use the card reader.
Key in a card by hand
If a card won't read, tap Card Manual Entry (right under the card tender) on the payment screen, then tap Enter. Type the card number on the card reader.
Partial approval
Sometimes a card only approves part of the amount, for example a gift or debit card that runs out. A large PARTIAL APPROVAL banner shows how much was approved and how much is STILL OWED. The check stays open. Take the rest with another card or another tender.
After a Quick Card partial approval, you're taken to the payment screen to finish the rest.
Declined cards
If a card is declined or the payment fails, the reason shows on the screen and nothing is charged. Try again, or use another card or tender.
Pre Auth: start a tab on a card
If your restaurant uses Pre Auth, you can take the guest's card at the start, like a bar tab.
- In an order: tap the blue Pre Auth button. The guest uses the card reader. You'll see PRE AUTH APPROVED with the card. The button then shows Pre Auth ✓.
- New order on a card: on an Orders tab or Quick Tab, press and hold + Add Order, then tap Pre Auth Card.
Orders with a stored card show a blue ✓ on their square.
Closing a Pre Auth order: on the payment screen the card tender says Charge Stored Card. Tap it, then Enter. The balance goes on the stored card. Any held amount shows under Tendered as Pre Auth and the card type.
Paying a different way: tap Remove Stored Card, then Yes. The hold is released and you can take any other payment. If the guest pays another way without you removing it, the stored card is let go when the check is paid.
Good to know
- Card prices. If your restaurant charges more for cards than cash, the card amount on the payment screen and the card receipt is higher than the cash price. That's expected.
- Pink terminal name. When the internet is down, the reader can still take cards and send them through later. The terminal's name at the top turns pink while this is going on. Keep taking cards as normal, and tell a manager.