Receipts (print, text or email)
Print a check before payment, and reprint, text or email a receipt after the check is paid.
Print the check before the guest pays
- In the order: tap the printer icon under the ticket. The check prints and you go back to the Table Layout. The table turns yellow (Printed).
- From the Table Layout: tap Print, then tap the table. For several tables at once, tap Print Multiple, tap each table, then Complete.
- From the Orders screen or Quick Tab: same idea. Tap Print, then the order's square.
Printing the check from inside the order also sends any new items to the kitchen.
Receipts when the check is paid
When a payment closes the check, a receipt prints by itself, if your manager set that tender to print one. They also choose how many copies. If a check is paid in more than one payment, each payment's receipt carries its own number, like 1101-1 and 1101-2.
Reprint a receipt
- Tap Orders at the top, then Closed Orders.
- Press and hold the order's square for about a second. The receipt pops up.
- Tap the receipt, or the printer icon under it.
- Print which copy? asks what to print:
- Itemized Copy prints the receipt with every item.
- No Items prints just the header and totals.
If the check was paid more than one way, Print which pay type? asks which payment's receipt you want first.
Text a receipt
- In Closed Orders, press and hold the order's square.
- Tap the phone icon under the receipt.
- Type the guest's 10-digit phone number and tap Send.
The guest first gets a text asking them to reply YES. The receipt follows once they do. The note on the pad explains this, so let the guest read it before you send. After you send, Sent tells you which text went out.
Email a receipt
- In Closed Orders, press and hold the order's square.
- Tap the email icon under the receipt.
- Type the address, or tap one under Recent, and tap Send.
Sent confirms the receipt went.
Good to know
- Enter a 10-digit phone number. or Enter a valid email address. means the number or address is incomplete.
- Voided checks can be reprinted too. Switch on Show Voids Only in Closed Orders to find them.
- To find an older receipt, use the calendar in the Closed Orders search bar. See Find an order, or reopen a check.