Special instructions and messages

Tell the kitchen how to make an item with a typed message or a ready-made instruction.

There are two ways to add a note to an item for the kitchen:

• Instructions are ready-made notes your manager set up, like No Onions or Allergy. They're quick to tap.
• Message lets you type anything you want.

Both show in red on the ticket and on the kitchen screen, with a * after them.

Add them before you send the item. Once an item has been sent, these buttons go away.

#Add an instruction

1. Tap the item on the ticket to select it. Select just one item.
2. Tap Instructions.
3. Tap the instruction you want. It's added and the list closes.

The Instructions list

To add the same instruction twice, open Instructions again and tap the + beside it. To take one off, tap the trash can beside it.

If the list says No instructions configured., your manager hasn't set any up yet. Use Message instead.

#Type a message

1. Tap the item on the ticket to select it.
2. Tap Message.
3. Type the note on the keyboard, up to 60 characters.
4. Tap Enter.

Messages already on the item are listed on the left of the keyboard:

• Tap one to load it into the box and change it. Then tap Enter.
• Tap its trash can to remove it.

#Good to know

• Sent items can't get new messages or instructions. If you forgot one, tell the kitchen another way.
• Modifiers that change the item itself, like a side or temperature, are picked when you ring the item in. See Add items and modifiers.