Transfer or move an order
Hand an order to another server, move it to a different table, or move it between order types.
Transfer an order to another server
Use this when a guest's order should belong to someone else, for example at a shift change.
- Open the order.
- Tap Transfer in the bottom row.
- Transfer order lists the staff. The current owner is marked (current).
- Tap the new server's name. You'll see Order transferred.
Transfer needs the Transfer permission. If you don't have it, a manager types their PIN first.
Move an order to another table
On the Table Layout screen:
- Tap Move Table. It turns orange and says Tap a table to move…
- Tap the table the guests are leaving.
- If that table has more than one order, Select an order to move opens. Tap one, or tap Move All Orders.
- Tap the table they're moving to. You'll see Table transferred.
Changed your mind? Tap the first table again to unselect it, or tap Move Table again to stop.
Take an order off its table
Use Move to Orders when a dine-in guest decides to take their food to go, for example.
- On the Table Layout, tap Move to Orders. It says Touch a Table.
- Tap the table.
- Select an Order Type: tap the new type, like ToGo.
The table is freed. The order moves to that type's tab on the Orders screen, and you're taken there.
Move an order between order types
On the Orders screen:
- Tap Move Order. It says Tap an order to move…
- Tap the order's square.
- Pick the new order type.
If the new type uses tables, you're taken to the Table Layout to pick one. The bottom-left button says Tap a table to move to… while it waits. Tap a table, or tap that button to cancel and leave the order on its tab.
On Quick Tab the same idea uses Move to Orders and Move to Layout. See Quick Tab.
Good to know
- You can only move your own orders, unless you're a manager or have the "See All Staff Orders" permission.
- Moving orders needs the Move Table permission. Without it, the move doesn't happen and a "Missing permission" message shows. Ask a manager.
- Moving an order doesn't change who it belongs to. Use Transfer for that.