Send to the kitchen
Send new items to the kitchen, stay in the order or leave it, and hold items to fire later.
Nothing reaches the kitchen until you send it. Items you haven't sent are bold on the ticket. Once they're sent they turn italic and show Sent with the time.
A ticket after sending, with sent items in italics
Send
- Send (green) sends every new item and takes you out of the order. You go back to the Table Layout, or to the Orders tab or Quick Tab you came from.
- Send/Stay sends every new item and keeps the order open, so you can keep ringing in. A message tells you how many items went, for example Sent 3 items to kitchen.
Items that were already sent are never sent twice.
Things that send for you
These also send any new items first:
- printing the check (the printer icon under the ticket)
- Quick Cash, Quick Card and $ Pay $
Hold items to fire later
Use Hold to keep items back, like entrées while the table finishes appetizers.
Hold everything new on the order:
- Tap Hold in the bottom row.
- Hold items asks for minutes. It starts at 5. Type a new number if you want.
- Tap Hold.
Hold just some items: select them on the ticket first, then tap Hold in the item buttons.
Held items show in blue with a *. When the minutes run out, they fire to the kitchen by themselves.
Fire held items early:
- Tap Fire in the bottom row. It asks Fire held items? Tap Yes. Or select some held items and tap Fire in the item buttons.
- You'll see Released from Hold. Then tap Send or Send/Stay to send them to the kitchen.
Leaving an order without sending
If you tap the back arrow, or go to another screen, while the order has items you haven't sent, RealPOS asks Cancel order? Are you sure you wish to cancel?
- Yes throws away the items you didn't send. Anything already sent stays, and so do held items.
- No keeps you in the order.
An order that's empty, or fully sent, just closes with no question.
Good to know
- Hold may need a manager's PIN, depending on your job.
- If a kitchen printer or screen can't be reached when you send, a red message shows at the top of the screen. Tell a manager or the kitchen.
- To take back an item that's already been sent, use Void an item.