My PIN isn't accepted

What "Invalid PIN" means on the POS sign-in screen and how a manager resets a forgotten PIN.

If the POS says Invalid PIN, no active employee has that 4-digit PIN. Only a manager can look up or change a PIN; there is no "forgot PIN" button on the POS.

The PIN pad on the sign-in screen

#Try this first

1. Tap C if needed and type the 4 digits again. The PIN pad clears itself after a wrong PIN, so you can retype straight away.
2. Make sure all 4 digits went in. Fewer than 4 shows Enter 4-digit PIN.
3. Still refused? Ask a manager to check your employee record.

#For managers: reset or check a PIN

In the back office (login.realpos.net):

1. Go to Employees > Employees and open the employee.
2. Type a new 4-digit number in Login Pin * (4 digits).
3. Save.

You can also do this on the POS under Manager > Employees (the field is Login Pin).

#Good to know

• PINs are unique in the restaurant. The back office refuses a PIN another employee already has: That PIN is already in use by another employee.
• A deleted (hidden) employee can't sign in. Their PIN shows as Invalid PIN until you restore them.
• An employee with no job can't sign in either (Employee has no job assigned). Add a job on their employee record.
• Changes made in the back office reach the terminals on their own, usually within a minute.

Related: Sign in to the POS, Enter your employees.