An item or department is missing on the POS
The usual reasons an item or a whole department doesn't show on the order screen, and how to fix each one.
Check these in order. Most of the time it's a department schedule or a deleted item.
1. The item is gray
A gray item with a white 0 in its corner is 86'd (out of stock). It shows but can't be rung in. See 86 an item to bring it back.
2. A whole department is missing at certain times
A department with one or more Schedules attached only shows on the POS during those schedules' times. Outside them it's hidden, along with its items.
To check, in the back office open Menu > Departments > the department and look at Schedules. No schedules attached means it always shows. The schedules themselves are under Store Settings > Schedules.
3. The item or department was deleted
In the back office, open Menu > Items and turn on Show Deleted Items. If the item is there, restore it. For a department, open Menu > Departments and turn on Show Deleted Departments.
4. Someone is looking in the wrong department
The search box on the order screen finds an item by name across every department.
Good to know
- Menu changes made in the back office or in Manager > Menu reach every terminal on their own, usually within a minute. You don't need to restart anything.
- An item's price can also change by time of day if it has Price Schedules. See Change a price.
Related: Schedules.