A kitchen screen isn't getting orders

Checks for a kitchen display (KDS) that shows nothing, shows NOT ACTIVATED, or lost its connection.

Work through these in order.

#1. Is the screen paired?

If the kitchen screen shows Kitchen Display - ready to connect, it isn't paired with your restaurant yet (or was reset). Pair it from a POS: see Set up a kitchen screen.

In the back office, a screen nobody has paired shows NOT ACTIVATED in pink under Hardware > Printers/KDS.

#2. Is it on the network?

The setup screen shows No network connection when the tablet has no network. Check its Wi-Fi or cable. If the tablet's address changed (shown under This tablet's address), update the screen's IP Address in Hardware > Printers/KDS and press Send to KDS Screen again from a POS.

#3. Is the item sent to this screen?

Items only go to the screens they're assigned to. Open the screen in Hardware > Printers/KDS and check Items Assigned to this Device. A Master Expo screen gets every item sent to the other screens, except screens set to Ignore Master Expo.

#4. Was the screen down when the order was sent?

When the POS can't reach a screen it shows The Grill KDS is down at the top left and prints a ticket for that station on the terminal's receipt printer (or sends it to the screen's Failover Printer). Run that ticket to the station.

#Good to know

• Each kitchen screen keeps its own bumped and recalled tickets; bumping on one screen doesn't change another.
• A kitchen screen with an IP address keeps getting orders over your own network when the internet is down.

Related: The kitchen screen, Printers and kitchen screens.