Knowledge Base › Printers & kitchen
The receipt printer isn't printing
What to check when a terminal's receipt or check printer stops printing, and why a receipt may not print on its own.
Quick checks
- Is the printer on, with paper loaded the right way and the cover shut?
- Is its cable plugged in at both ends: a USB cable to the terminal, or a network cable for a network printer?
- Turn the printer off and on, then print again (for example from Orders > Closed Orders: touch and hold an order and tap print).
Nothing prints after a payment
A receipt only prints by itself if the payment type is set to. In the back office, open Store Settings > Payments > the payment type (Cash, Card...) and check Print Receipt and Number of Copies.
For managers: check the terminal's printer setup
In the back office, open Hardware > Terminals > the terminal > Hardware:
- Receipt Printer Type - USB or Network.
- For Network, the IP address box beside it must be the printer's current address. A blank address gives This terminal's receipt printer has no IP address set.
- A USB printer that isn't found gives No USB printer found. Reconnect the cable and try again.
Good to know
- The terminal's receipt printer is also where kitchen tickets print when a kitchen printer is down. See An order didn't print in the kitchen.
Related: Terminals.