Check a gift card balance or pay with a gift card

Look up what's left on a gift card, sell or load one, and take it as payment.

• Balance: Orders > Gift Lookup (also on Table Layout), type the card number, and the balance shows.
• Pay with it: on the payment screen tap the Gift Card tender and type the number. The card is charged straight away.

#Pay with a gift card

1. On the payment screen, if the guest wants to use only part of the card, type that amount first.
2. Tap Gift Card, type the card number and press Enter.
3. The card is charged right away: the amount you typed, or else the whole balance due, but never more than the card holds. Anything still owed stays as Balance Due for another tender, and anything left on the card stays on it.

Card not found means the number isn't a gift card in your restaurant. This gift card has no balance left. means it's used up.

#Sell or load a gift card

1. In an order, tap Gift Card, then Load Card.
2. Type the card number, then the value.
3. Take payment as usual. The card can be used once the order is paid.

Gift Card > Check Balance inside an order also shows a balance.

#Good to know

• Gift card balances live in the back office, so looking up, paying with and loading gift cards need the internet.
• Removing a gift card payment from a check (or refunding to a gift card) puts the money back on the card.
• Managers can see every card and its balance in the back office under Customers > Gift Cards.

Related: Gift cards and loyalty.