Knowledge Base › Signing in
The POS logged me out by itself
Why a terminal signs you out after you stop touching it, and where a manager changes the timeouts.
The terminal has a timeout set. After that many seconds without a touch, it signs the current person out and goes back to the PIN screen. Nothing is lost: open orders stay open.
What the timeouts do
Each terminal has its own settings, in the back office under Hardware > Terminals > the terminal > General Settings > Timeout Settings:
- Terminal Timeout - idle time while signed in but not ringing in an order: Table Layout, the Orders screens, the employee menu, the Manager menu.
- [Order Type] Timeout (one per order type, for example Dine In Timeout) - signs you out right after a Send, a cash-out or a Split Check on an order of that type.
- 0 means never: the person stays signed in until they tap Log Out.
Any touch anywhere on the screen restarts the clock. You are never signed out while you're inside an order or on the payment screen.
Change it
- In the back office, go to Hardware > Terminals and open the terminal.
- On General Settings, set Terminal Timeout and the order type timeouts in seconds.
- Save.
The terminal picks up the change the next time someone logs out.