Knowledge Base › Staff & time clock
I can't clock out
Why Clock Out is grayed out on the employee menu and what to finish first.
Clock Out (and Print Shift Closeout) stay locked until all your checks are closed and every card tip is entered.
What to finish
- Tap your name in the top bar to open your employee menu.
- If the button reads You Have Open Orders, tap it. It opens Orders > All Orders; pay or transfer your open checks.
- If Pending Tips shows a number, tap each check and enter its tip (or tap Adjust all Tips to $0 if there were none). See Add or change a tip.
- Back on the employee menu, tap Clock Out, enter your cash tips, and tap Clock Out again. You're clocked out and signed out.
Still can't?
- If the employee menu shows Override PIN required after you tap Clock Out, your job doesn't include the Allow Clock Out permission. Ask a manager to add it to your job, or to clock you out from Employees > Timeclocks.
- If you forgot to clock out and left, a manager can set your clock-out time later. See Forgot to clock out.
Related: Clock in and out.