Why does a text receipt ask the guest to reply YES?

Texted receipts are only sent after the guest confirms by replying YES, and the number isn't kept afterwards.

Before a receipt goes to a phone number, that number gets one text asking to confirm: "Reply YES to opt in to receive text receipts from" your restaurant. The receipt is sent as soon as the guest replies YES. This confirms the number really belongs to the person asking.

#What the guest sees

1. A confirmation text from your restaurant's name.
2. They reply YES.
3. The receipt arrives.

The POS tells you which happened: Receipt texted to the number, or that it has texted the number to confirm and the receipt arrives once they reply YES.

#Good to know

• The guest has 30 minutes to reply. After that the waiting receipt is dropped; print or email it instead.
• Every texted receipt asks for its own YES, even for a guest who said YES last time. The number is not kept after the receipt is sent.
• Replying STOP opts the number out, and HELP gets help. Message and data rates may apply.
• If the guest doesn't get the confirmation, check the number, or offer a printed or emailed receipt.

Related: Reprint, text or email a receipt.