Updating RealPOS" shows when I try to sign in

A newer version is installing; sign-in opens once it's in. What to do if Android asks, or the update fails.

A newer version of RealPOS is ready for this terminal, and sign-in waits until it's installed. The panel says Version (number) is available. Sign-in opens as soon as it is installed. Usually it finishes on its own in a few minutes and the app reopens.

#What to do

• Wait. The panel shows how it's going: Downloading the update..., then Installing - tap Install if Android asks.
• If Android asks "Do you want to update?" (or shows an Install or Update button), tap it.
• If the update fails, the panel offers Sign in anyway for now. Tap it to work normally for 30 minutes; the update is tried again later.

#Good to know

• Updates install while the sign-in screen is showing, so nobody is interrupted mid-order.
• A terminal that's offline is never locked out by an update. It signs in normally and updates once it's back online.
• The installed version is shown at the bottom right of the sign-in screen.
• To look for an update right now, touch and hold the version number at the bottom right of the sign-in screen, then tap Force Update in Settings.

If an update keeps failing, contact your RealPOS dealer.