Knowledge Base › Updates & devices
Set up a new POS terminal (activation code)
A new or replaced terminal shows "Activate this terminal" until you type the activation code from your RealPOS dealer.
A new terminal opens on Activate this terminal. Type the 8-character activation code your RealPOS dealer gave you and tap Activate. The terminal joins your restaurant and loads its menu, employees and settings.
Steps
- Get the activation code for this terminal from your RealPOS dealer. It looks like
ABCD-2345. - On the terminal, type the code. Dashes, spaces and capitals don't matter.
- Tap Activate. You'll see Activated: and then the PIN screen.
If it doesn't work
- The code has 8 letters and numbers. - a character is missing.
- That code isn't valid, has been used, or has expired. - each code works once, for one terminal. Ask your dealer for a new one.
- Too many attempts. Wait ten minutes and try again.
- Couldn't reach the server. - the terminal needs the internet to activate. Check its Wi-Fi or cable.
"This terminal was removed or replaced"
If a working terminal goes back to the activation screen with this message, it was removed from your account or replaced (or the account was suspended). Ask your dealer for a new code for it.
Good to know
- Activating sets up the terminal's settings from the back office (Hardware > Terminals), so a replacement keeps the old terminal's setup when your dealer swaps it.
- A card reader on a new terminal needs Push Parameters once. See The card reader isn't responding.
- Kitchen screens don't use activation codes. See Set up a kitchen screen.
Related: Terminals.