An override is required to perform this function

Why the POS asks for a manager's PIN, how the override works, and how a manager gives a job the permission instead.

Your job doesn't include the permission for that button. A manager (or anyone whose job has that permission) types their own 4-digit PIN on the pad, and the action goes ahead once. You stay signed in as yourself.

#Messages you might see

• An override is required to perform this function. - on the order screen (void, discount, change price, transfer and so on).
• An override is required to access the Manager menu - your job doesn't have the Manager permission.
• An override is required to access Settings - opening the terminal's Settings needs the Terminal Settings permission.
• Refunds Allowed required - manager override - refunds need the Refunds permission.
• An override is required to use a payment type - that payment type is limited to certain jobs.

After the PIN:

• Invalid override PIN - no employee has that PIN.
• Override user lacks followed by a permission name - that person doesn't have the permission either.

#For managers: give the permission to a job

1. In the back office, go to Employees > Jobs and open the job.
2. Under Permissions, tick what the job should be able to do (for example Void Item, Change Price, Refunds, Cash Out Order).
3. Save. Everyone with that job gets it.

Payment types limited to certain jobs are set under Store Settings > Payments > the payment type > Jobs Allowed.

Permissions on a job

Related: Jobs and security.